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Candidate

Male

Gelendzhik, willing to relocate, prepared for business trips

Travel and Tourism, Marketing , sales ,

Specializations:
  • Interpreter

Employment: full time

Work schedule: full day

Work experience 32 years 10 months

January 2014currently
11 years 7 months
Royal Time Travel LLC

Russia

Operations and branch manager
Main : sales development; staff and financial management; daily operational management Details promoting and marketing the business, sometimes to new or niche markets; managing budgets and maintaining statistical/financial records; selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers; liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; dealing with customer enquiries and aiming to meet their expectations; overseeing the smooth, efficient running of the business. constantly motivating the sales team to hit their targets and ensure company profitability; meeting regularly with team leaders to give them sales figures and plan how they approach their work; meeting company directors who advise on strategy and finding out about any local issues and future trends; overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training; organising incentives, bonus schemes and competitions; communicating with sales consultants and providing encouragement, help and advice; dealing with disciplinary matters and customer complaints
February 2013January 2014
1 year
Austrian Airlines

Russia

Transportation, Logistics, Warehousing, International Logistics... Show more

Air passenger transport dispatcher
ALL passenger service activities Checking inn Ticketing Ramp activities cargo and others
March 2011January 2013
1 year 11 months
Panorama Travel and Tourism
Branch manager
• Putting weekly, monthly sales target • Responsible for all team activaties • Helping the team achieve the sales target • Recruiting new agents • Handling the communication between customers and agents professionally • Ensuring customers get high-quality service • Managing the Portfolio • Handling VIP by myself
July 2010March 2011
9 months
solidarity insurance co .
Sales Team leader (Unit manager)
• Putting weekly, monthly sales target • Responsible of all team activates and putting agents targets • Follow up with team to chive the target • Recruiting the new agents • High tracking with professionalism communications between agents and clients • After sell customers service and ensure the high quality are given to clients • VIP handling by myself • Managing the Portfolio
October 2009July 2010
10 months
SATA Travel (IATA )

UAE

General manager
• Promoting and marketing the business, sometimes to new markets; • Managing budgets and maintaining statistical/financial records; • Selling travel products and tour packages; • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; • Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers; • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; • Dealing with customer enquiries and aiming to meet their expectations; • Overseeing the smooth, efficient running of the business. • Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company; • Meeting regularly with team leaders to give them sales figures and plan how they approach their work; • Meeting company directors who advise on strategy and finding out about any local issues and future trends; • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training; • Organizing incentives, bonus schemes and competitions; • Communicating with sales consultants and providing encouragement, help and advice; • Dealing with disciplinary matters and customer complaints
September 2007October 2009
2 years 2 months
Four Lines Group -FlyNAS

UAE

General manager
Four Lines Media Arabian Travel TV Four Lines Travel Four Lines Rent Car Four Lines Tourism Properties • Promoting and marketing the business, sometimes to new markets; • Managing budgets and maintaining statistical/financial records; • Selling travel products and tour packages; • Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; • Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers; • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; • Dealing with customer enquiries and aiming to meet their expectations; • Overseeing the smooth, efficient running of the business. • Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company; • Meeting regularly with team leaders to give them sales figures and plan how they approach their work; • Meeting company directors who advise on strategy and finding out about any local issues and future trends; • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training; • Organizing incentives, bonus schemes and competitions; • Communicating with sales consultants and providing encouragement, help and advice; • Dealing with disciplinary matters and customer complaints
July 2004September 2007
3 years 3 months
Al Aabdi Travel -GSA for 12 Airlines

UAE

Sales and Marketing Manger
Selling Activities • Monitoring existing customers • Travelling to and meeting with Travel key accounts and buyers • Keeping close and frequent contacts with internal Customer Service on status of deliveries for received orders • Aggressively explore opportunities to open new Travel Retail customers in selected territory at the required level and according to the priorities of the Management • Achieving sales targets Personnel Activities • Regularly train sales staff and dedicated Brand Managers at operator level, in order to ensure knowledge of training materials, presentations, training cards, master catalogues etc • Establishing standards of performance • Implementing and reviewing incentive programs • Help recruiting sales and marketing staff for selected markets • Implementing Best Seller strategies for airlines • Monitoring/ Motivating/ Training existing agents Marketing Activities • Communicating corporate information to Travel Retail Operators, Brand Managers and Buyers • Establish Sales Forecast • Managing advertising and/or non-selling promotional activities • Analyzing sales data • Summarizing sales and customer data for management • Reviewing competitive activities Administration activities • Keeping records • Writing visit reports Financial Activities • Analyzing selling expense data • Controlling of Advertising budgets • Preparing budgets • Tracking, chasing and recovering (late) payments
May 2003July 2004
1 year 3 months
QatarAirways

Moscow, www.qatarairways.com

Sales and Marketing Executive
• Develop sales strategies to increase business and to develop new products services, customers and markets for assigned products and regions • Develop and update sales forecasts for assigned products and regions and monitor progress toward goals • Develop and deliver sales presentations to key airline accounts • Develop creative proposals and negotiate pricing within company guidelines to meet customer requirements generate new business • Maintain knowledge and expertise in relevant products and markets • Monitor competitive activities • To ensure sales / revenue targets are met
May 2000May 2003
3 years 1 month
Target Travels IATA Travel agency

UAE

Sales and Marketing Manager
Description • Develop sales strategies to increase business and to develop new products services, customers and markets for assigned products and regions • Develop and update sales forecasts for assigned products and regions and monitor progress toward goals • Develop and deliver sales presentations to key airline accounts • Develop creative proposals and negotiate pricing within company guidelines to meet customer requirements generate new business • Maintain knowledge and expertise in relevant products and markets • Monitor competitive activities • To ensure sales / revenue targets are met
July 1999April 2000
10 months
Arkhangelsk Airlines

Russia

Station Manger
• Responsible for all flight and ground operations, such as aircraft handling, passenger services and air cargo operations. • Assist, manage and develop station crew team members to ensure a differentiated and quality customer service experience for passengers. • Monitor day to day performance of the station in order to ensure customer service, accurate and timely execution of all process and procedures and maintain the highest level of quality. • Responsible for keeping all station facilities, equipment and activities in compliance with applicable State and Airport regulations, policies and procedures. • Evaluate and audit work processes to ensure adherence to process standards and avoidance of wasted company resources. • Allocation of Staff on duty to manage Arrival & Departure flights (Check-in Counter, Boarding, Transfer Desk, Lost & Found) • Control staff activities • Coordination with other departments (Ramp, Load Control, Tower, Cargo, etc…) • Coordination with Airlines Staff • Ensure that excellent service is given to passengers and airlines • Ensure that flights depart on time • Catering • Sending necessary massages of DEP&ARR&PIL ..etc
May 1992January 1999
6 years 9 months
shariah international airport

UAE

Duty manager
• Allocation of Staff on duty to manage Arrival & Departure flights (Check-in Counter, Boarding, Transfer Desk, Lost & Found) • Control staff activities • Coordination with other departments (Ramp, Load Control, Tower, Cargo, etc…) • Coordination with Airlines Staff • Ensure that excellent service is given to passengers and airlines • Ensure that flights depart on time and others

Skills

Skill proficiency levels
Event Management
Market Research
Time management
Retail
Sales Skills
Product Marketing
Strategic Marketing
Team management
Sales Forecasting
B2B Marketing
Product Management
PR
PR Events
Sales Management
Presentation skills
Social Media Marketing
Corporate Events Organization
Project management
Leadership Skills
Английский язык
1C: Финансы
HTML
Teamplayer
MS PowerPoint
Teamleading
Управление проектами
Организация мероприятий
Customer Service
Public Speaking
Teambuilding

Driving experience

Own car

Driver's license category A

About me

Communication Teamwork Initiative Problem solving Flexibility Computer skills(Java, HTML, SQL and Excel) "I can work confidently under pressure" "I like to achieve my goals" "I have strong communication skills" "I am able to motivate others" "I have excellent organisational skills" EMAD AL TABBAH Personal information’s Nationality Russian Language English, Arabic, Russian and Urdu Marital Status Married Religion Christian E-mail stillonin@hotmail.com MBL // Skype e.tabbah Profile I have large experience in sales and marketing in different fields and variant countries. I have scored great achievements in sales in all companies that I worked in. Moreover, I also have experience in work operations (Hotels, Travel agencies Airports, Airlines, Civil aviation) in Managerial positions and management. Many people worked under my command and succeeded. University Education  1993-Bachelor Degree of Science in Business Administration and marketing. Specialized in Tourism Management The Cyprus University- Cyprus  Advance Diploma in Travel and Tourism Management Skyline University UAE  Diploma in Airport stations and airline affairs Skyline university UAE Additional educations  Basic fare and ticketing  Basic passenger handling  Basic load control  Basic cargo  Rooms division  Food & Beverage service  Intermediate Fare & ticketing  Advance Fare & ticketing  Tours  Travel agency Operation  Advance Airport Service  Advance Load control  Advance Cargo  Marketing & sales Managements’  Business Administration  Practical Training  Advance and intermediate Rooms division  Advance Food & Beverage service  Hotels Management’s and Rooms Rating : NOTE: all courses are IATA approved Courses & Training Resent Courses and Training l 2013 advance ticketing in Amadeus Austrian airlines - Vienna, passenger handling and customer service 2013 advance passenger handling Austrian airlines - Vienna, passenger handling and customer service 2013 Departure control system Austrian airlines - Vienna, passenger handling and customer service 2013 de-/anti icing Austrian airlines - Vienna, passenger handling and customer service - Ramp 2013 advance dangerous goods Austrian airlines - Vienna, passenger handling and customer service - Ramp 2013 Schengen visa regulation and rules Austrian airlines - Vienna, passenger handling and customer service 2013 world tracer baggage tracking Austrian airlines - Vienna, passenger handling and customer service - lost and found Courses July 1992 - DCS check-in course- Sharjah international Airport July 1993 - Customer care and needs - UAE May 1994 -After sales customer service - UAE Aug 1994 - Customer managing data and files- Gulf air UAE Apr 1995 - Sales Tools GF-UAE March 1998 - Dangerous Goods Awareness- Gulf air UAE MAY 1995 - Customer service- Gulf air UAE Jun 1998 - Advance Customer service -Gulf air UAE May 1999 customer service communication Managements- UAE collage center March 2002 - Galileo Fare and Ticketing - UAE May 2003 - Amadeus Basic Functionality Course - UAE April 2001 - Emirates Airlines course- UAE collage center May 2002 - Emirates Airlines course- UAE collage center May 2005 - Emirates Airlines course- UAE collage center Sep 2006 - portfolio managements Dec 2007 - customer satisfaction’s – Emirates airlines collage center May 2008 - sales and marketing management’s- UAE collage center Jul 2009 - leader’s skills and manager’s hints- UAE collage center Aug 2010 Sales Tools technics for management in insurance- GlobMed Jul 2011 Health insurance specialist- advisor – Glob MED Aug 2011 Sales management for Technics - MMC education center Skills Communication Teamwork Initiative Problem solving Flexibility Computer skills (Java, HTML, SQL and Excel) "I can work confidently under pressure" "I like to achieve my goals" "I have strong communication skills" "I am able to motivate others" I have excellent organizational skills" Work Experience and positions

Higher education (bachelor)

1993
The Cyprus University- Cyprus
Bachelor Degree of Science in Business Administration and marketing., Specialized in Tourism and hotels Management
1991
Skyline University
Advance Diploma- Business Administration and marketing Specialized in Tourism & Travels and hotels Management, advance diploma
1990
skyline University
Airport stations and airline affairs, Diploma

Languages

RussianNative


EnglishC1 — Advanced


FrenchA1 — Basic


UrduA1 — Basic


Professional development, courses

2013
advance ticketing in Amadeus and Austrian Airlines system
Austrian airlines - Vienna, passenger handling and customer service
2013
advance passenger handling
Austrian airlines - Vienna, passenger handling and customer service
2013
Departure control system
Austrian airlines - Vienna, passenger handling and customer service
2013
de-anti icing
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013
advance dangerous goods
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013
schengen visa regulation and rules
Austrian airlines - Vienna, passenger handling and customer service
2013
worldtracer baggage tracking
Austrian airlines - Vienna, passenger handling and customer service - lost and found
2011
Health insurance specialist- advisor
GlobMed
2011
Special Technics Sales management
MMC education center
2010
Sales Tools techniques for management in insurance
GlobMed
2009
leader’s skills and manager’s hints
UAE collage center
2008
sales and marketing management’s
UAE collage center
2007
customer satisfaction’s
Emirates airlines collage center
2005
portfolio managements
UAE collage center
2003
Amadeus Functionality Course
Amadeus collage center
2002
Galileo Fare and Ticketing
Galileo collage center
2002
Emirates Airlines affairs course
Emirates
2001
Emirates Airlines affairs course
Emirates
1998
Dangerous Goods Awareness
Gulf Airlines
1998
customer service communication Managements
UAE collage center
1997
Advance Customer service
Gulf Airlines
1995
Sales Tools
Gulf Airlines
1995
Customer service
Gulf Airlines
1994
Advance customer service
Gulf Air, Customer care and needs
1994
Customer managing data and files
Gulf Air, Customer care
1994
Advance customer service
Sharjah Inter. Airport
1994
Customer managing data and files
Gulf Airlines
1993
Customer care and needs
Gulf Air, Customer care and needs
1993
Customer care and needs
Sharjah Inter. Airport
1992
Travel agency Operation
SUC / Skyline University College
1992
Advance Airport Service
SUC
1992
Advance Load control
SUC
1992
Advance Cargo
SUC
1992
Marketing & sales Managements’
Suc
1992
Business Administration
Suc
1992
Practical Training
Suc
1992
Advance and intermediate Rooms division
Suc
1992
Advance Food & Beverage service
Suc
1992
Hotels Management’s and Rooms Rating
Suc
1991
DCS course
Sharjah Inter. Airport, Departure Control System
1991
Basic fare and ticketing
SUC
1991
Basic passenger handling
SUC
1991
Basic load control
SUC
1991
Basic cargo
SUC
1991
Rooms division
SUC
1991
Food & Beverage service
SUC
1991
Intermediate Fare & ticketing
SUC
1991
Advance Fare & ticketing
SUC
1991
Tours
SUC

Tests, examinations

1993
The Cyprus University- Cyprus
The Cyprus University- Cyprus, Bachelor Degree of Science in Business Administration and marketing., Specialized in Tourism and hotels Management

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter