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ЗарегистрироватьсяCandidate
Male
Gelendzhik, willing to relocate, prepared for business trips
Travel and Tourism, Marketing , sales ,
Specializations:
- Interpreter
Employment: full time
Work schedule: full day
Work experience 32 years 10 months
January 2014 — currently
11 years 7 months
Royal Time Travel LLC
Russia
Operations and branch manager
Main :
sales development;
staff and financial management;
daily operational management
Details
promoting and marketing the business, sometimes to new or niche markets;
managing budgets and maintaining statistical/financial records;
selling travel products and tour packages;
sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers;
liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
dealing with customer enquiries and aiming to meet their expectations;
overseeing the smooth, efficient running of the business.
constantly motivating the sales team to hit their targets and ensure company profitability;
meeting regularly with team leaders to give them sales figures and plan how they approach their work;
meeting company directors who advise on strategy and finding out about any local issues and future trends;
overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
organising incentives, bonus schemes and competitions;
communicating with sales consultants and providing encouragement, help and advice;
dealing with disciplinary matters and customer complaints
February 2013 — January 2014
1 year
Austrian Airlines
Russia
Transportation, Logistics, Warehousing, International Logistics... Show more
Air passenger transport dispatcher
ALL passenger service activities
Checking inn
Ticketing
Ramp activities
cargo
and others
March 2011 — January 2013
1 year 11 months
Panorama Travel and Tourism
Branch manager
• Putting weekly, monthly sales target
• Responsible for all team activaties
• Helping the team achieve the sales target
• Recruiting new agents
• Handling the communication between customers and agents professionally
• Ensuring customers get high-quality service
• Managing the Portfolio
• Handling VIP by myself
July 2010 — March 2011
9 months
solidarity insurance co .
Sales Team leader (Unit manager)
• Putting weekly, monthly sales target
• Responsible of all team activates and putting agents targets
• Follow up with team to chive the target
• Recruiting the new agents
• High tracking with professionalism communications between agents and clients
• After sell customers service and ensure the high quality are given to clients
• VIP handling by myself
• Managing the Portfolio
October 2009 — July 2010
10 months
SATA Travel (IATA )
UAE
General manager
• Promoting and marketing the business, sometimes to new markets;
• Managing budgets and maintaining statistical/financial records;
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
• Dealing with customer enquiries and aiming to meet their expectations;
• Overseeing the smooth, efficient running of the business.
• Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company;
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
• Meeting company directors who advise on strategy and finding out about any local issues and future trends;
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
• Organizing incentives, bonus schemes and competitions;
• Communicating with sales consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints
September 2007 — October 2009
2 years 2 months
Four Lines Group -FlyNAS
UAE
General manager
Four Lines Media
Arabian Travel TV
Four Lines Travel
Four Lines Rent Car
Four Lines Tourism Properties
• Promoting and marketing the business, sometimes to new markets;
• Managing budgets and maintaining statistical/financial records;
• Selling travel products and tour packages;
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers;
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
• Dealing with customer enquiries and aiming to meet their expectations;
• Overseeing the smooth, efficient running of the business.
• Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company;
• Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
• Meeting company directors who advise on strategy and finding out about any local issues and future trends;
• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
• Organizing incentives, bonus schemes and competitions;
• Communicating with sales consultants and providing encouragement, help and advice;
• Dealing with disciplinary matters and customer complaints
July 2004 — September 2007
3 years 3 months
Al Aabdi Travel -GSA for 12 Airlines
UAE
Sales and Marketing Manger
Selling Activities
• Monitoring existing customers
• Travelling to and meeting with Travel key accounts and buyers
• Keeping close and frequent contacts with internal Customer Service on status of deliveries for received orders
• Aggressively explore opportunities to open new Travel Retail customers in selected territory at the required level and according to the priorities of the Management
• Achieving sales targets
Personnel Activities
• Regularly train sales staff and dedicated Brand Managers at operator level, in order to ensure knowledge of training materials, presentations, training cards, master catalogues etc
• Establishing standards of performance
• Implementing and reviewing incentive programs
• Help recruiting sales and marketing staff for selected markets
• Implementing Best Seller strategies for airlines
• Monitoring/ Motivating/ Training existing agents
Marketing Activities
• Communicating corporate information to Travel Retail Operators, Brand Managers and Buyers
• Establish Sales Forecast
• Managing advertising and/or non-selling promotional activities
• Analyzing sales data
• Summarizing sales and customer data for management
• Reviewing competitive activities
Administration activities
• Keeping records
• Writing visit reports
Financial Activities
• Analyzing selling expense data
• Controlling of Advertising budgets
• Preparing budgets
• Tracking, chasing and recovering (late) payments
May 2003 — July 2004
1 year 3 months
QatarAirways
Moscow, www.qatarairways.com
Sales and Marketing Executive
• Develop sales strategies to increase business and to develop new products services, customers and markets for assigned products and regions
• Develop and update sales forecasts for assigned products and regions and monitor progress toward goals
• Develop and deliver sales presentations to key airline accounts
• Develop creative proposals and negotiate pricing within company guidelines to meet customer requirements generate new business
• Maintain knowledge and expertise in relevant products and markets
• Monitor competitive activities
• To ensure sales / revenue targets are met
May 2000 — May 2003
3 years 1 month
Target Travels IATA Travel agency
UAE
Sales and Marketing Manager
Description
• Develop sales strategies to increase business and to develop new products services, customers and markets for assigned products and regions
• Develop and update sales forecasts for assigned products and regions and monitor progress toward goals
• Develop and deliver sales presentations to key airline accounts
• Develop creative proposals and negotiate pricing within company guidelines to meet customer requirements generate new business
• Maintain knowledge and expertise in relevant products and markets
• Monitor competitive activities
• To ensure sales / revenue targets are met
July 1999 — April 2000
10 months
Arkhangelsk Airlines
Russia
Station Manger
• Responsible for all flight and ground operations, such as aircraft handling, passenger services and air cargo operations.
• Assist, manage and develop station crew team members to ensure a differentiated and quality customer service experience for passengers.
• Monitor day to day performance of the station in order to ensure customer service, accurate and timely execution of all process and procedures and maintain the highest level of quality.
• Responsible for keeping all station facilities, equipment and activities in compliance with applicable State and Airport regulations, policies and procedures.
• Evaluate and audit work processes to ensure adherence to process standards and avoidance of wasted company resources.
• Allocation of Staff on duty to manage Arrival & Departure flights (Check-in Counter, Boarding, Transfer Desk, Lost & Found)
• Control staff activities
• Coordination with other departments (Ramp, Load Control, Tower, Cargo, etc…)
• Coordination with Airlines Staff
• Ensure that excellent service is given to passengers and airlines
• Ensure that flights depart on time
• Catering
• Sending necessary massages of DEP&ARR&PIL ..etc
May 1992 — January 1999
6 years 9 months
shariah international airport
UAE
Duty manager
• Allocation of Staff on duty to manage Arrival & Departure flights (Check-in Counter, Boarding, Transfer Desk, Lost & Found)
• Control staff activities
• Coordination with other departments (Ramp, Load Control, Tower, Cargo, etc…)
• Coordination with Airlines Staff
• Ensure that excellent service is given to passengers and airlines
• Ensure that flights depart on time
and others
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category AAbout me
Communication
Teamwork
Initiative
Problem solving
Flexibility
Computer skills(Java, HTML, SQL and Excel)
"I can work confidently under pressure"
"I like to achieve my goals"
"I have strong communication skills"
"I am able to motivate others"
"I have excellent organisational skills"
EMAD AL TABBAH
Personal information’s
Nationality Russian
Language English, Arabic, Russian and Urdu
Marital Status Married
Religion Christian
E-mail stillonin@hotmail.com
MBL //
Skype e.tabbah
Profile
I have large experience in sales and marketing in different fields and variant countries. I have scored great achievements in sales in all companies that I worked in. Moreover, I also have experience in work operations (Hotels, Travel agencies Airports, Airlines, Civil aviation) in Managerial positions and management. Many people worked under my command and succeeded.
University Education
1993-Bachelor Degree of Science in Business Administration and marketing. Specialized in Tourism Management
The Cyprus University- Cyprus
Advance Diploma in Travel and Tourism Management
Skyline University UAE
Diploma in Airport stations and airline affairs
Skyline university UAE
Additional educations
Basic fare and ticketing
Basic passenger handling
Basic load control
Basic cargo
Rooms division
Food & Beverage service
Intermediate Fare & ticketing
Advance Fare & ticketing
Tours
Travel agency Operation
Advance Airport Service
Advance Load control
Advance Cargo
Marketing & sales Managements’
Business Administration
Practical Training
Advance and intermediate Rooms division
Advance Food & Beverage service
Hotels Management’s and Rooms Rating
: NOTE: all courses are IATA approved
Courses & Training
Resent Courses and Training
l 2013 advance ticketing in Amadeus
Austrian airlines - Vienna, passenger handling and customer service
2013 advance passenger handling
Austrian airlines - Vienna, passenger handling and customer service
2013 Departure control system
Austrian airlines - Vienna, passenger handling and customer service
2013 de-/anti icing
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013 advance dangerous goods
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013 Schengen visa regulation and rules
Austrian airlines - Vienna, passenger handling and customer service
2013 world tracer baggage tracking
Austrian airlines - Vienna, passenger handling and customer service - lost and found
Courses
July 1992 - DCS check-in course- Sharjah international Airport
July 1993 - Customer care and needs - UAE
May 1994 -After sales customer service - UAE
Aug 1994 - Customer managing data and files- Gulf air UAE
Apr 1995 - Sales Tools GF-UAE
March 1998 - Dangerous Goods Awareness- Gulf air UAE
MAY 1995 - Customer service- Gulf air UAE
Jun 1998 - Advance Customer service -Gulf air UAE
May 1999 customer service communication Managements- UAE collage center
March 2002 - Galileo Fare and Ticketing - UAE
May 2003 - Amadeus Basic Functionality Course - UAE
April 2001 - Emirates Airlines course- UAE collage center
May 2002 - Emirates Airlines course- UAE collage center
May 2005 - Emirates Airlines course- UAE collage center
Sep 2006 - portfolio managements
Dec 2007 - customer satisfaction’s – Emirates airlines collage center
May 2008 - sales and marketing management’s- UAE collage center
Jul 2009 - leader’s skills and manager’s hints- UAE collage center
Aug 2010 Sales Tools technics for management in insurance- GlobMed
Jul 2011 Health insurance specialist- advisor – Glob MED
Aug 2011 Sales management for Technics - MMC education center
Skills
Communication
Teamwork
Initiative
Problem solving
Flexibility
Computer skills (Java, HTML, SQL and Excel)
"I can work confidently under pressure"
"I like to achieve my goals"
"I have strong communication skills"
"I am able to motivate others"
I have excellent organizational skills"
Work Experience and positions
Higher education (bachelor)
1993
The Cyprus University- Cyprus
Bachelor Degree of Science in Business Administration and marketing., Specialized in Tourism and hotels Management
1991
Skyline University
Advance Diploma- Business Administration and marketing Specialized in Tourism & Travels and hotels Management, advance diploma
1990
skyline University
Airport stations and airline affairs, Diploma
Languages
Professional development, courses
2013
advance ticketing in Amadeus and Austrian Airlines system
Austrian airlines - Vienna, passenger handling and customer service
2013
advance passenger handling
Austrian airlines - Vienna, passenger handling and customer service
2013
Departure control system
Austrian airlines - Vienna, passenger handling and customer service
2013
de-anti icing
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013
advance dangerous goods
Austrian airlines - Vienna, passenger handling and customer service - Ramp
2013
schengen visa regulation and rules
Austrian airlines - Vienna, passenger handling and customer service
2013
worldtracer baggage tracking
Austrian airlines - Vienna, passenger handling and customer service - lost and found
2011
Health insurance specialist- advisor
GlobMed
2011
Special Technics Sales management
MMC education center
2010
Sales Tools techniques for management in insurance
GlobMed
2009
leader’s skills and manager’s hints
UAE collage center
2008
sales and marketing management’s
UAE collage center
2007
customer satisfaction’s
Emirates airlines collage center
2005
portfolio managements
UAE collage center
2003
Amadeus Functionality Course
Amadeus collage center
2002
Galileo Fare and Ticketing
Galileo collage center
2002
Emirates Airlines affairs course
Emirates
2001
Emirates Airlines affairs course
Emirates
1998
Dangerous Goods Awareness
Gulf Airlines
1998
customer service communication Managements
UAE collage center
1997
Advance Customer service
Gulf Airlines
1995
Sales Tools
Gulf Airlines
1995
Customer service
Gulf Airlines
1994
Advance customer service
Gulf Air, Customer care and needs
1994
Customer managing data and files
Gulf Air, Customer care
1994
Advance customer service
Sharjah Inter. Airport
1994
Customer managing data and files
Gulf Airlines
1993
Customer care and needs
Gulf Air, Customer care and needs
1993
Customer care and needs
Sharjah Inter. Airport
1992
Travel agency Operation
SUC / Skyline University College
1992
Advance Airport Service
SUC
1992
Advance Load control
SUC
1992
Advance Cargo
SUC
1992
Marketing & sales Managements’
Suc
1992
Business Administration
Suc
1992
Practical Training
Suc
1992
Advance and intermediate Rooms division
Suc
1992
Advance Food & Beverage service
Suc
1992
Hotels Management’s and Rooms Rating
Suc
1991
DCS course
Sharjah Inter. Airport, Departure Control System
1991
Basic fare and ticketing
SUC
1991
Basic passenger handling
SUC
1991
Basic load control
SUC
1991
Basic cargo
SUC
1991
Rooms division
SUC
1991
Food & Beverage service
SUC
1991
Intermediate Fare & ticketing
SUC
1991
Advance Fare & ticketing
SUC
1991
Tours
SUC
Tests, examinations
1993
The Cyprus University- Cyprus
The Cyprus University- Cyprus, Bachelor Degree of Science in Business Administration and marketing., Specialized in Tourism and hotels Management
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter